Terms & Conditions

Riseup Financial Services > Terms & Conditions

Terms and Conditions – Riseup Financial Services

Effective Date: 22/April/2022
Last Updated: 26/April/2024

Welcome to Riseup Financial Services (“Riseup”, “we”, “our”, or “us”). By availing our financial services including but not limited to loans, credit products, and advisory services, you agree to comply with and be bound by the following Terms and Conditions in accordance with the applicable laws and RBI regulations.

1. Applicability

These Terms apply to all customers, applicants, or any user (referred to as “you” or “customer”) availing services from Riseup Financial Services either online, in-person, or via third-party engagement.

2. Eligibility

  • The applicant must be an Indian resident (unless otherwise permitted under RBI norms).
  • The applicant must be 18 years or older with valid identity and address proof.
  • For business loans, valid registration and financial documentation as required under RBI/SEBI/ROC laws must be provided.

3. KYC and AML Compliance

  • As per RBI guidelines, Know Your Customer (KYC) compliance is mandatory.
  • Customers must submit valid identification and address proof as per the latest KYC norms.
  • Riseup reserves the right to reject/terminate services if documents are not valid or found to be misleading.
  • All transactions will be monitored under the Prevention of Money Laundering Act (PMLA), 2002.

4. Credit Assessment and Approval

  • All loan applications are subject to credit appraisal, risk assessment, and verification of information provided.
  • Approval or rejection of any financial service is at the sole discretion of Riseup, based on internal credit policies and RBI-mandated checks.
  • The credit score (as obtained from authorized credit bureaus) will be a critical factor in loan evaluation.

5. Interest Rates and Charges

  • Interest rates are determined based on risk profiling, loan tenure, product category, and prevailing market conditions.
  • All charges including processing fees, foreclosure charges, bounce charges, and others will be transparently disclosed in the loan sanction letter or agreement.
  • GST and other applicable taxes will be levied as per statutory laws.

6. Repayment and Default

  • Timely repayment as per the repayment schedule is the sole responsibility of the borrower.
  • Delayed or missed payments may attract penalty interest, legal action, or credit score downgrade.
  • In case of default, Riseup reserves the right to initiate recovery actions as per the SARFAESI Act and RBI recovery guidelines.

7. Data Privacy and Usage

  • Customer data will be stored and processed in accordance with the Data Protection Laws of India.
  • By availing our services, you consent to share your information with credit bureaus, regulatory bodies, and third-party verification partners when necessary.
  • Riseup shall not be liable for any data breach caused by third-party platforms not governed by us.

8. RBI Regulations and Compliance

  • Riseup operates in compliance with guidelines issued by the Reserve Bank of India, including but not limited to:
    • Fair Practices Code
    • Grievance Redressal Mechanism
    • Digital Lending Guidelines
    • Recovery Agent Code of Conduct
  • Any changes in RBI circulars or directives will be deemed as part of these terms automatically.

9. Grievance Redressal

  • Customers can raise complaints via our official support channels.
  • An internal team will resolve the issue within 30 days of submission.
  • If unsatisfied, customers can escalate the matter to the RBI Ombudsman as per RBI’s Integrated Ombudsman Scheme.

10. Limitation of Liability

  • Riseup shall not be held liable for any indirect, incidental, or consequential loss or damage arising from use or non-availability of services.
  • All financial decisions made by the customer are at their sole discretion and risk.

11. Modifications

Riseup reserves the right to revise these Terms and Conditions at any time. Updated terms will be published on our website and shall be binding once published.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.

Contact Us

Riseup Financial Services
Flat no.314,Model House,Punjagutta,Hyderabad
riseupfinancialservices2023@gmail.com
Phone: +91 98855 79836

Website: www,riseupfinancialservices.in